Learn
Build a high performance team
Building high-performing is a challenging task that can significantly impact a business's success. CVG's high-performance team mentoring and upskilling options provide businesses with the necessary tools to build exceptional CRM, CVM, and proposition teams that collaborate and deliver.
people drive businesses
Mentoring: Supercharge Performance, Personally
Corporations should be people-first enviornments. When your team feels valued and trusted, they'll work hard and enthusiastically. Invest in your team's development (or your own!) with personalised mentoring to help set you apart from your peers.
CVG's Mentoring programme includes:
- Expert Guidance and a trusted partner: receive expert guidance from the CVG in Customer Relationship Management (CRM), Customer Value Management (CVM), and proposition development. This includes unlimited access to the CVG via email for questions.
- Personalised Coaching: Each team member receives four hours of 1:1 attention every month and mentoring tailored to their individual needs and challenges.
- Best Practices: We share best practices and industry insights to enhance the team's knowledge and skills.
- Stakeholder Management and Communication: Our mentoring program helps individuals devise effective strategies to communicate effectively, whether you're a junior member of the team or an established senior leader.
Upskilling: Future Proof and Retain Staff
CVM is a rapidly evolving discipline and the competition for highly skilled, customer-focused marketers has never been more fierce. Invest in your team and keep turnover low by upskilling them in key areas with CVG's bespoke workshops.
CVG will work with you to design a workshop that suits your needs; common topics include:
- CVM/CRM Basics
- Retention 101
- Programme / Campaign Design
- Segmentation and Targeting
- GDPR/PECR for Customer Marketers
- Churn and LTV Forecasting
- Business Casing 101
All workshops include practical exercises to ensure knowledge retention and group participation is the objective of each session. Your team will walk away from a CVG session feeling energised and more confident in their abilities, with your bottom line healthier for it.
CVG's Approach
How do we do the work?
Learning, whether upskilling or mentoring can be intimidating in the corporate enviornment. Mike will create a safe space based on trust and understanding that allows you to be vulnerable and be your best corporate self. All mentoring sessions will be virtual (unless there is a specific request) and securely held over Google Meet and will be recorded for your convenience.
Learn
- Understand your professional objectives and perceived challenges with an initial discovery and exploration session
Explore
- The hard work: we'll dig deep, identify your professional challenges and work together to define a plan to address them.
pricing
What do you get?
Invest in your people with CVG Mentoring and enjoy:
- Four 1:1 remote sessions with the CVG per month
- Access to CVG via email for questions
- Tailored coaching from a trusted source
- Mentorees receive a 10% discount on upskilling programmes.
Pricing is as follows:
- £700 +VAT per month - Minimum sign up of 3 months
- £650 +VAT per month - Minimum sign up of 6 months
- £550 + VAT per month - Minimum sign up of 12 months
Upskilling courses start at £1,500 including design and running of the course.
